Gosselin Moving N.V.

GOSSELIN QUALITY CHARTER

The Customer is our prime judge . With him we need to create a durable relationship . Not only our prices, but also our high standards of packing , shipping , storing , service, information and safety are part of this requirement.

A satisfied customer is best guarantee of work in the future.

Marc Smet

RECOGNIZE that we are all responsible for the quality of our services and our agency network

ACT as a member of a team and UNDERSTAND that a single weak link in the chain undermines work done by everyone else

REALIZE that the quality of our services is based on the quality of work of each individual whatever the function

EMPHASIZE our individual commitment to perfect teamwork, solidarity and communication

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WORK CLOSELY with the group’s client, suppliers and subcontractors to achieve total quality

DESCRIBE accurately all the services offered under each client’s contract

PERSONALIZE the coordination and timely follow-up of consignments

KNOW that ORGANIZATION has a greater impact on quality than any number of internal and external control checks

DEAL with the cause of problems: avoid discussions and battling with effects

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BE PROUD of our proficiency in our various activities , of our sense of initiative , our responsiveness , our eye for detail , our will to perfection , our dedication and thoroughness

IMPROVE your know-how every day and SHARE it

GET IT RIGHT the first time, at the right time, every moment

Every employee is responsible for the Company’s image for quality and strengthens this image by demonstrating a positive attitude and by providing a commitment to service.